Customer Testimonials
Jeff the service Manger was very friendly and professional. Wasn't happy I'm still missing the chip for my heated steering wheel. Something I never had before. But that's on the Cadillac manufacturer. Nice job shining up my tires.
I had spoken to Casey a few days before going into the dealership for an oil change and tire rotation. It was not my intention to replace the 2018 GMC I already had. However, once I saw the white GMC, I figured if the numbers came out right, this car was going home with me. I went in with a black 2018 GMC for an oil change and tire rotation and came home with a white 2022 GMC. Love it!
I just wanted to take the opportunity to write my sincerest thanks to Robert Basil Cadillac for their service and dedication. James Griffin, the sales manager, and our salesman, Dan Loehfelm, went above and beyond to provide our family with a quality used vehicle. They took time to answer all of our questions in a timely manner and with honesty. We were greatly impressed at the attention to detail that was put into every aspect when preparing our vehicle; it truly looked amazing! Our overall buying experience was open and professional and we would certainly make the trip from Rochester, ...
I just wanted to take the opportunity to write my sincerest thanks to Robert Basil Cadillac for their service and dedication. James Griffin, the sales manager, and our salesman, Dan Loehfelm, went above and beyond to provide our family with a quality used vehicle. They took time to answer all of our questions in a timely manner and with honesty. We were greatly impressed at the attention to detail that was put into every aspect when preparing our vehicle; it truly looked amazing! Our overall buying experience was open and professional and we would certainly make the trip from Rochester, ...
Perfect buying experience. Friendly staff. Finance manager was excellent. Very professional. Would recommend to anyone. Would purchase another vehicle in the future for my family.
Great experience. Vehicle was exactly as described. Bryan is the easiest going non pushy salesman I’ve ever dealt with. George in finance was very friendly and easy to work with. James the sales manager was great as well. Easiest car deal I’ve ever done. No games or hidden things. A+++
great service .great staff, very professional-sevice done right
Everyone is so nice and helpful! They really do care about you and any concerns you have.
Excellent experience. Friendly and professional. Very informative on all aspects of the vehicle .
The team at Robert Basil are simply the best! Thank you to Gavin for excellent customer service time and again!!
I’m so HAPPY with this dealership! My sale’s girl Madison was absolutely Awesome! She took the time to answer all my questions & make sure I was getting the vehicle I wanted. The detail shop did a great job on my 2022 XT4 and boy do I LOVE my new Vehicle!!
While I was in for an oil/filter change, I did ask the service manager to have someone check my power mirrors which seem to not want to work at certain times - both right and left. I havew had this problem for a while and past requests did not seem to correct the problem if it was examined at all. I was disappointed when the manager said there was no one available to perform this check.
Dan and mike were awesome to work with. And I love my new vehicle. Dan was very helpful when I was telling him what I was interested in and my budget I did not want to exceed. I liked them because they were not pushy and not trying to force me into anything I didn’t wanna buy.
Fast. Courteous service. Would highly recommend!! No long wait time and nice waiting area. Will definitely go back. They washed my car too which was a bonus for me since my car needed it.
It was my first time buying from a dealer I really needed a work truck the sales associate Madison Davidson was very kind and helpful and made my first time buying from a dealer a great experience I would buy another vehicle from this dealer in a heartbeat!
Had a great experience purchasing a 2008 Cadillac dts platinum. Sales staff was very helpful as was their finance guy.
Always have excellent service at this dealership. This time I needed towing to fix a totally flat tire. It was plugged thankfully. Also was able to have oil change and NY state inspection completed which I had already scheduled an appointment for in a few weeks.
We have purchased 3 vehicles from Jim Ball / Robert Basil with good experiences. Nate Cammarano was great with us during the sale of ourTerrain thank you
The experience was great. I was in and out in a very short time. Price was very good.
Great service, friendly people willing to work with customer to provide the best deal possible. My salesman Todd DeVorchik did a great job guiding me through the process
I decide to try a dealership out if town. After driving 75 Miles in a winter storm I hoped that this was a good decision. Well indeed it was. From the moment I walked in I was treated like a repeat customer. I had some needs to make this deal work. They listened intently and met each one. Rachel was a blessing and she handled all details with grace and efficiency. She knows her stuff and likes working with/for people. I would go back in a heartbeat.
Racheal Keenan was excellent !! NO PRESSURE as with other dealers and sales people. Went in initially to talk to a "manager" since my lease was coming due and a phone call to the dealership a week before had absolutely no satisfaction from the supposed "manager" that I spoke to. A few days later I received a text regarding my lease & I responded saying I would come in to talk with a manager.. I arrived and Racheal Keenan came over to help me. Originally looking to lease a new Buick, but no deals or vehicles in ...
Rachel Keenan was the best salesman from all other dealerships I attended. She is very professional knowledgeable and polite. She helped me find the right fit for my needs and budget at this time. A thank you to the additional staff that made it possible to drive out with a used car. Great experience thanks to all.
Cory, Nate & George did a great job of working through this purchase, even as I live 150 mi away. Responsiveness was excellent and the delivery process was smooth, easy, no pressure.
Highly recommend coming here! First time shopping for a car and it was such a great experience and the guys definitely ensured that I was satisfied. The service was nice and smooth I’ll be back soon!!
Had my 2016 Chevy Silverado had 2500 in service before warranty was out said virbration was calipers they changed them soon I got home started virbrating again took to tire store said tires was bad even though the tread ware was good new tires virbrating is gone the service department is great at gmc basil as is Bryan sold me my tr
Overall a painless buying experience. From the time I walked in there was no pressure to buy anything which I liked. I would recommend this dealership
Very happy with service and great helpful people every step of the way would recommend Basil Buick too everyone I know when I'm ready for my next vehicle I know where to go
This dealership was negotiable, courteous, professional, knowledgeable and willing to listen to the customers needs and ask. I would recommend this dealership to you for your next GMC.
Great, honest salesman Joe, and the finance department guy was amazing too! They were very fair and went out of their way to put me in a fantastic, low mileage, like new car at a great price.
Fast and informative process for buying a new car. The entire process took only 1 hour. Would buy from them again. This is my second car from them.
Special ordered a vehicle. It arrived at the dealership as promised. The staff had all of my closing paperwork ready to be signed. The staff was incredibly professional and courteous. It was one of the easiest car deals I have ever done. I highly recommend Robert Basil to everyone.
The staff were very welcoming. I didn’t feel pressured and they took the time to make sure I was happy and got what I wanted. They were very knowledgeable. Todd took the time to keep me informed along the way throughout the buying process. He also showed me how everything in the car worked once the purchase was complete. I was able to take my car out the same day. I feel like I got a great deal for my money. Mike walked me through the finance process and explained everything. I have never felt so good about buying ...
Took vehicle in on Friday and it was done on Monday morning. I appreciate the fast turn around and the communication was great. Will be back again!
Awesome, Brian made sure all my concerns were addressed and fixed or ordered to my satisfation prior to purchace. Smooth no-pressure sale. Go see Brian at theOrchard Park Basil if your looking to buy.
Went on got engin light on and service manager Jeff saw to it that we got immediate service as we use this truck in business and do it have any down time.
Very clean salesman professional was in and out with new car in 2 hour’s car clean and everyone was very nice.would recommend to anyone was very happy with car.
Excellent service. No overcrowding in the lounge area while waiting for the oil change on my truck. My vehicle was ready within an hour and I was on my way.
I have bought from Robert basil 2x now and had a great experience. Todd was great. They helped get me the price I was comfortable with
Great people, friendly atmosphere, nice location. Steve is a great salesman to work with. He is smart, professional, knowledgeable, friendly and is very fair. It was a pleasure doing business at Basil.
Great service and good looking salesman, Joseph Korhummel. He was professional, kind and very direct. He found exactly what I was looking for and a great price as well. Go and see him if you want a car.
Decided on Encore GX and shopped for the best price from 4 different dealerships. Basil hooked me up with a price 5 dollars below all other dealerships. Happy to do business with them
With the situation we all are facing they did their best to accommodate us while we purchased car Patrick and George where very nice to us
Dependable service department. Professional staff. Quick repairs and service. Comfortable waiting area or choose to take the complimentary shuttle home to wait. Definitely a dealership I would recommend!
On time appointments. Fast and Friendly. Most important very efficient!! I would totally recommend Robert Basil service to all my friends and family!! I’ll definitely return for further services.
What a breathtaking experience. We decided to try a different dealership for our service needs and to say the least, we are satisfied customers. We were treated with respect and courtesy throughout the process.
Treated with the utmost Respect. Repairs were completed on time and at quoted price. Service counter staff were unbelievably courteous. Facility was neat and clean
Favorable experience getting my GMC Acadia serviced. Dealership was modern and clean. Employees were professional and knowledgeable. Estimate was very detailed and work was completed accurately. Very satisfied .
Very pleased with my purchase. Staff was friendly and professional!
All of the employees were extremely friendly. They understood my budget and didn’t push me to go over it . I was able to get a car i love in the price range I was looking in .
Excellent process and customer service. My salesman Joe was great. Very knowledgeable and friendly not pushy. Mike in finance was very good at explaining everything and getting me set up.
We just purchased a new Cadillac CT6. The dealer personnel treated us well throughout the process. The trade value and rebates were faif and what was expected. Car was ready when promised.
They consistently get me in and out quickly for my service needs
Jim Ball has always provided us with quality sales and service throughout the years and we look forward to continue to keep working with him in the years to come.
Had a great experience at this dealership was on point . Very professional and knowledgeable about what I was looking for in my new truck . I would recommend this dealership and have recommended them to friends and family.
Mike grassing was my salesman and did a bang up job. I was on the fence about buyi Nd a new car and he kept me comfortable through the whole process. I’ll definitely be sending people back here!
Todd Vorchik was our salesman. He was excellent to work with in every sense of the way!! Worked very hard to get us the car we wanted along with the price point that we wanted to be at. Will be recommending him to others!
Almost always a five in all categories. Chased down and fixed an annoying minor gremlin from manufacturing assembly. Enjoying the quality, performance, ride and style, gotta love a Denali.
My bothers bought truck for here and I went there after trying a bother local dealer but was dissatisfied with other dealer and went to Basil and they where very helpful in getting me in to a new truck would go back again
Great service very kind peoples friendly couldn't ask for better service great hospitality and clean facilities needed inspection asap they got me in on the next day 5 star business
Best service I have ever had at a car dealership. 5 ⭐️. Vehicle came back perfect. 4 different issues None anymore. Can’t recommend a better car dealership than Robert Basil. 👍👍
My 14 Cadillac got flatbedded in Had to leave it an additional overnight they had to talk to major GM tech bout problem with my car finally got it done mid afternoon Wednesday All 18 rentals were out at the time that rather sucked but got my car back. Still gonna need a new suspension compressor .
Pleased with personnel. The GM supplier discount process was unnecessarily complicated. The vehicle was delivered on time, and seems to be in good condition. Still pricy!
I had just purchased another vehicle and got a great trade and price from Gavin. I wanted a couple of factory options. It was somewhat complicated, but Jason in parts got everything for me overnight, applied all of the discount s and points. Quality products, great price and I didn't have to install them. Good deal.
I called around for a woman sales rep...no dealership had one, only Basil. I was impressed by that alone in this day, women should be represented in all jobs. Hats off to Basil.
I was extremely satisfied with the service i received today with basil Chevrolet dealership and repairs. The employees were very courteous and aware of the quality of time. I would recommend this dealership to all my friends.
Good to work with just wish when your doing Business the salesman would call and not send you a text but good Service and would go back
Went back and forth like any dealership but were very pleasant and got to where I wanted to be price wise with professionalism and would have no problem returning
Started on the car right away, explained importance of tire rotation and engine cleaning. Disappointed in charges for these extras. Opted to reschedule for those. Short wait and car was washed!
Pleasant service very welcoming . I need help programing my new phone to vehicle help me with that. Great service. I would definitely recommend to everyone.
Had an issue with my truck window not going up...intermittent operation. They found that the tract was too tight and loosened it to free it up. Repair covered by warranty and the work was done very quickly. Great service.
Mike Bojic made my buying a new truck a very pleasant experience he was straight forward giving me a good on new GMC and James was very helpful with financing with no pressure on buying anything else I got my truck the same day! They kept their word on my tonneau cover too. Thanks to Mike and James thank you
Great Service. Jeff Powell is the Best service Rep. Used the shuttle service. Everything went smooth. Been using them since 2012. Have had very good luck with my GMC Terrian.
Two recall notices dealt with very well and all was as expected. Sounds in steering column were addressed by repair and replacement, including realigning front end. Much of the noise is gone but not totally, though much, much quieter. Concerned it is not totally resolved after following dealer recommendation with significant cost.
I took my wife’s car in for service and the process could not have been easier. Scheduling was simple, and Ashley at the service desk was friendly and helpful. The service was fast, accurate, and reasonably priced. Jeff was professional and knowledgeable. I felt like he had my best interests at heart and wasn’t just looking to upcharge me for things I didn’t really need. We bought my wife’s car elsewhere and were unhappy with their service department. I’m so glad we tried Basil. We’ll be buying our next vehicle from there for sure!
My wife and I stopped in to check out 2012 Silverado and we were very pleased with the product and the service and the attention received while we were there !
My GM warrenty ran out - BIGTIME SUCKED was not happy luckily I had funds but wasn’t happy at all my understanding was oil changes was for life of me having the car
Excellent from start to finish. Took care of everything with our insurance company, kept us informed. They got the repair done very quickly and completely. We couldn’t be more satisfied. We have had a prior repair done by Robert Basil and it went exactly the same way.
Service advisor was extremely nice and helpful. The service was done quickly and efficiently. Would highly recommend this service department to anyone looking for service.
Purchased a new van from a Steve and it went smoothly. They contacted my insurance company and it was quick and easy. Would return next time I need a vehicle
I found Nate our sales person very knowledgeable and helpful we are now owners of a 2019 AWD Terrain. We are very happy overall experience at Robert Basil
Oil change, tire rotation and overdue inspection, Customer Service was great, every other time I’ve broughy my car in - it’s come back to me washed. Not this time, I wonder why? Apparently I was getting used to being spoiled, so it left me slightly disappointed...
Chris in service was terrific.Over due on oil change and expired inspection.Fit me in with no appointment on a Saturday .Mechanic stayed longer to do the work!
I traded in my 2015 sierra got a 2018 Sierra Experience was great service was great And painless it went smooth and yes I would go back
The online scheduling is terrific! The waiting room is comfortable and restrooms are clean. Could use better food options. Wait time was slightly over an hour but car was washed as part of the oil change. Would get oil changed here again.
Buying or leasing a new vehicle can be a stressful experience, but my recent experience with Tony Mineo and Patrick Delia at Robert Basil was wonderful. The whole process was so easy. I am totally enjoying my new GMC Terrain.
On Tuesday, July 17, 2018, I purchased a 2016 Buick Encore. The salesperson Joseph M. Korhummel made the purchase a pleasant experience. He was very knowledgeable and informative about my vehicle. He offered advice, service tips and information. I really appreciated his help and patience in purchasing of my Buick Encore. I would definitely recommend Basil family car dealership to family and friends.
Alicia was great in helping us out throughout the whole process couldn’t have asked for anything better! I would definitely recommend basil to friends and family
My experience with Robert basil was great! I will refer my friends and family to their dealership for the future purchase of their cars also
Jim & Rose did a great of finding vehicle I was looking for in a timely fashion. Great communication. No hidden costs. Had me in and out in half the time it usually takes. Would recommend Jim Ball & Rose Change to treat you like Royalty.
Have been going to them for years. Friendly, dependable and trustworthy. Recommend highly. Have done three cars in two weeks, son, daughter and myself. Great company to deal with
Dan L, one of the Managers, was so awesome to work with. He was amazing by giving me more for my trade and locating a car at a different dealer. Shawn W , a sales person, was just as great. He stayed late to deliver my car while taking the time to show me features. The entire team made my car buying experience so wonderful. I am recommending them to everyone I know. Thank you Shawn and Dan. I love my Yukon.
Service work outstanding, very polite staff , comfortable clean waiting area. Only complaint is most folks who are waiting are reading and the tv was much too loud. Folks must be deaf!!
Excellent service! The staff, especially Beth, are so accommodating and professional. They take care of everything in a timely manner. The service area waiting room is clean and comfortable and is well stocked with refreshments!
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