Customer Testimonials
My service advisor Jordan was friendly, attentive, and knowledgeable about my car and my needs. The process from check in to check out was seamless. Thank you!
Visiting my old hometown in WNY the typical lake effect snowstorm arrives. I’m preparing to driving my Cadillac 400 miles home when I get a shudder. I quickly searched for a dealer and went to RBC. I explained my situation to Service Advisor Jordan Chevier and she suggested that I probably had some snow in the wheels. “We can run it through the car wash and see if it fixes the issue”. Ten minutes later I had a clean car all my tire pressure adjusted and not shudder. Thank you Jordan. Real Western NY hospitality.
Typical car dealership!
I took my Cadillac in for service on my thermostat. The work was completed in a fast timely manner. I was very happy with the service provided by the service manager.
Awesome dealership. As always Jordan in the service department is the best. She is very friendly and very knowledgeable. Out of 5 stars she's a 10 can't say enough. I like dealing with only her. Thanks for all your help.
I just wanted to take the opportunity to write my sincerest thanks to Robert Basil Cadillac for their service and dedication. James Griffin, the sales manager, and our salesman, Dan Loehfelm, went above and beyond to provide our family with a quality used vehicle. They took time to answer all of our questions in a timely manner and with honesty. We were greatly impressed at the attention to detail that was put into every aspect when preparing our vehicle; it truly looked amazing! Our overall buying experience was open and professional and we would certainly make the trip from Rochester, ...
I just wanted to take the opportunity to write my sincerest thanks to Robert Basil Cadillac for their service and dedication. James Griffin, the sales manager, and our salesman, Dan Loehfelm, went above and beyond to provide our family with a quality used vehicle. They took time to answer all of our questions in a timely manner and with honesty. We were greatly impressed at the attention to detail that was put into every aspect when preparing our vehicle; it truly looked amazing! Our overall buying experience was open and professional and we would certainly make the trip from Rochester, ...
Wonderful car-buying experience at this dealership. From preliminary information, a walk-around video of the vehicle I was interested in ( I was coming from 7 hours out...), helpful information before the visit...To their salesman spending 5 hours with me, to make sure everything was perfect before I left. I cannot say enough about this dealership, & most especially Todd, my salesman. They work with you to seal the deal and offer wonderful programs & good financing packages/choices to get you on your way in the vehicle of your dreams. I would definitely return to them again for any future purchase!
The service team did an outstanding job. The car engine light came on. We was on vaction from TN. The service team got us back on the road. A 5 star slaute goes out to all the service teams members. Great Job!!!!!
I’m so HAPPY with this dealership! My sale’s girl Madison was absolutely Awesome! She took the time to answer all my questions & make sure I was getting the vehicle I wanted. The detail shop did a great job on my 2022 XT4 and boy do I LOVE my new Vehicle!!
Had a great experience purchasing a 2008 Cadillac dts platinum. Sales staff was very helpful as was their finance guy.
I had an amazing experience buying a car from Robert Basil Cadillac. I was lucky enough to find a car exactly like I was looking for all the options and the only bad thing about it for me was it was a short flight away from home. Rachel Keenan was my sales person. I called her on the phone Wednesday and I hopped on a plane on Thursday and drove home in my new car from Buffalo to Brooklyn. Everything was nice and easy. I highly recommend Rachel Keenan and her co-workers! Everyone from the receptionist to the finance managers ...
The sales department is second to none. From the moment you begin your experience at Robert Basil, you realize its distinction from the rest. The salesman knew exactly how to assist with narrowing down which vehicle was most optimal. Even through a pandemic, communicating with the sales department was easy and efficient through email and text messaging. Remarkable rewards, discounts and financing options available. American luxury vehicles with sales and service to match. Thanks Dan and crew, I will certainly be back and continue to refer family and friends.
We just purchased a new Cadillac CT6. The dealer personnel treated us well throughout the process. The trade value and rebates were faif and what was expected. Car was ready when promised.
Best prices on luxury cars in this area.
I had just purchased another vehicle and got a great trade and price from Gavin. I wanted a couple of factory options. It was somewhat complicated, but Jason in parts got everything for me overnight, applied all of the discount s and points. Quality products, great price and I didn't have to install them. Good deal.
I called around for a woman sales rep...no dealership had one, only Basil. I was impressed by that alone in this day, women should be represented in all jobs. Hats off to Basil.